Senior Medical Officer
Sedgwick CMS

Teresa Bartlett was recently named Senior Medical Officer at Sedgwick CMS. Her background in Family Medicine led to a 20-year business career with a large automotive manufacturer. She spent 20 years managing large self-insured, multi-state workers compensation programs and the Canadian workers compensation program. The short-term disability program, which Dr. Bartlett managed was union negotiated. She developed an evidence-based medical substantiation process that saved millions of dollars and reversed the escalating The short-term disability trend. She led the team that won the Corporate Health Achievement Award from ACOEM in 2005 for the Development and Implementation of a Best Practice Clinical Model.

During her career, she has had the opportunity to manage and mold wellness and fitness programs, which evolved into award-winning programs that were integrated into the benefit and claim structure. Dr. Bartlett was the recipient of the Crain’s Detroit Business 2008 Health Care Hero Award for bringing a new and innovative program to address back pain into the workplace. In 2012, she was a Business Insurance Women to Watch honoree. In 2015, Dr Bartlett was the recipient of the President’s Honor Roll of the Comp Laude award for Work Comp Central for her work with physicians who had aberrant prescribing patterns in California. Dr. Bartlett volunteers each week as a crisis counsellor for Crisis Text Line providing help for those in the moments of great need. She is a frequently requested national speaker on various health topics in the industry.

As medical director for Sedgwick CMS, Dr. Bartlett is the senior advisor in matters affecting the design and delivery of medical management services for the company’s claims clients. She provides strategic counsel and operational support in all areas of medical management including case management, return-to-work, medical outcomes protocols, pharmacy interventions, telemedicine and health and safety matters. Dr. Bartlett also advises on best practices to integrate the delivery of occupational and non-occupational medical services and the matters affecting healthcare as part of the claims services process.

Area Executive Vice President
Arthur J. Gallagher Risk Management Services Inc. 

Bonnie Boone is a producer and client executive for Gallagher’s risk management practice group. She develops strategy and places professional liability lines for a broad range of large clients. Her expertise includes captives, physicians, hospitals, Long Term Care and Managed Care, financial institutions and large manufacturing companies. She also manages overall coordination of Gallagher’s resources as well as account management and new business development.

Bonnie has 35 years of experience in the insurance industry as a broker and underwriter. She joined Gallagher in 2017 from Marsh, where she sat on the national executive committee for its healthcare practice. Prior to that, she was with Alliant Insurances Services where she oversaw healthcare and casualty for the Chicago and New York offices. She also held a national position with Willis for more than a decade and worked with 280 retail offices on a global basis to produce business, market, and set strategy for the health care industry and casualty business. She chaired product line/industry segments for long-term care, managed care, and HPL (integrated delivery systems), among others. She has placed reinsurance for some the largest captive programs in the country.

Additional experience includes managing an underwriting staff and a book of business for Continental Insurance Company with a premium volume of $103 million. Establishing market direction, reinsurance treaties, developing rates, underwriting guidelines, and corporate strategies were a part of her duties. She has been the underwriter and/ or broker on the top ten managed care companies in the country.

In December 2015 Bonnie was honored by Business Insurance with its first Impact Award for exceptional contributions to diversity and inclusion in the industry. Bonnie is an accomplished lecturer and author. Recent speaking engagements include RIMS, IMAC and the Fox School of Business at Temple University.

Vice President, Hospitals Underwriting
TDC Specialty Underwriters, Inc.  

Crystal R. Brown joined TDC Specialty Underwriters, Inc. (TDCSU) in the fall of 2019 as Vice President, Hospitals Underwriting. Crystal brings over 30 years of underwriting experience to this role, along with deep industry knowledge of the E&S market. Prior to joining TDCSU, she led the national underwriting platform for the nation’s largest physician-owned medical malpractice insurer, The Doctors Company. She oversaw policy development, underwriting portfolio management, alternative risk solutions, underwriting infrastructure and systems development administration, continuous improvement, due diligence support, and talent development. Crystal also served as healthcare zone leader for CNA, where she oversaw underwriting at 10 branch offices that focused on the healthcare segment. She is a graduate of the Advanced Leadership Program at Kellogg School of Management at Northwestern University. She earned a master’s in public administration (MPA) in Health Services Management from New York University, and a bachelor’s degree in English from Amherst College. She is a member of PLUS and is a Women to Watch Foundation Board member, prior Ambassador, and 2018 Business Insurance Women to Watch Honoree.

Crystal provides community outreach through her involvement with the following organizations: Business Insurance Women to Watch Foundation; Casa Nazaret (Volunteer in the Dominican Republic), Delta Sigma Theta Sorority, Inc. (Diamond Life Member); Girl Scouts of America (Troop Leader 2008 to 2020); Jack and Jill of America (Associate Member, WCCC Lead Teen Advisor 2019 to 2020 and 2018 and 2020 Mother of the Year); Mariposa DR Foundation (Volunteer in the Dominican Republic); Project Esperanza (Volunteer in the Dominican Republic); St. Giles Family Mass Community (Pastoral Team Member); and Youth Educational Mentoring Basketball Association (YEMBA Board Member).

Crystal resides in the Chicago area with her husband, Damon S. Brown, and their 18-year-old triplets.

Vice President
Managed Care Services - PMA

Ms. Copeland is the Vice President of Managed Care Services of PMA Companies. In this role, Ms. Copeland is responsible for leading PMA’s corporate-wide managed care operations. In addition to providing strategic leadership, Ms. Copeland is responsible for overseeing medical networks and vendor management, bill review, product quality, and case management functions.

Ms. Copeland has a record of achievement in positions of increasing responsibility in the workers’ compensation, auto, and group health managed care industry. Prior to joining PMA, she served as Vice President, Cost Containment at Broadspire, which is a global TPA and managed care service provider. Prior to Broadspire, she held leadership roles at Fairpay Solutions/Mitchell, Intracorp, and Genex. Throughout her career, Ms. Copeland has worked closely with insurers and TPAs in developing and implementing new managed care solutions and participating in all aspects of the marketing and sales process. Ms. Copeland is a graduate of Wesley College with a Bachelors of Business Administration.

Managing Director
Broadspire by Crawford & Company, UK & Ireland

Kirsten was appointed as Managing Director of Broadspire by Crawford & Company in June 2018. Kirsten was most recently Vice President of Broadspire Global Markets in the U.S. and in her new position will be responsible for managing all aspects of Broadspire’s third-party administration services in the UK. She joined Crawford in 2013 as Vice President of Business Development, Global Markets. Prior to this, Kirsten was Assistant Vice President and Global Claims Leader for ESIS Inc., a Chubb company. Kirsten graduated from Columbia University in New York, where she earned a bachelor’s degree in Economics, she became an underwriter before attending law school at Seton Hall Law. After receiving her Juris Doctorate, she was a practicing insurance defense attorney in New York City before leaving the law to join Marsh as a Global Client Executive. After serving 5 years at Marsh and attaining an MBA with a focus on Finance. Kirsten is most proud though of her four children: Josephine, Charlotte, Francesca and Brady and her husband Matt.

Managing Director of Risk Management Placement
Marsh Ltd.

As Managing Director of Risk Management Placement, Marsh Ltd., Catherine has management responsibility for the Casualty and Environmental Placement teams in the UK. Her leadership responsibilities include client engagement, product development, and placement strategy in the complex client segment, in addition to talent management and development. Catherine joined Marsh in 2012 as a casualty broker where she specialized in the design and delivery of employers’ liability and global public and products insurance programs. As Head of Casualty Placement from 2015, her portfolio represents the largest in the London market for complex risks. She is credited for creating one of the strongest casualty placement teams within the London market; developing new products; and drafting new policy wordings. Catherine has a bachelor’s degree in Biological Sciences and Genetics from the University of East Anglia in Norwich.

Executive Vice President/Chief Operating Officer
Genex Services L.L.C.

Delphia Frisch is executive vice president/chief operating officer at Genex Services L.L.C. She is the executive leader responsible for the company’s national delivery of all managed care services including field and branch operations/sales management and approximately 1,500 medical case managers in the United States and Canada.The Genex managed care portfolio includes: case management, utilization review, medical bill review, IME/peer review and social security advocacy services. Ms. Frisch has many years of diversified leadership and management experience within Genex, and she has been at the forefront of Genex’s impressive company growth and service expansion over the past several decades. She is a frequent contributor to the industry’s thought leadership and publications. She has a bachelor’s degree in communications/business from Lipscomb University.

CEO North West Region, Continental Europe
Marsh

Carolina Klint was named CEO North West Region of Marsh Continental Europe in August 2017 and is responsible for Marsh’s operations in the Nordic countries, Belgium, Luxembourg and the Netherlands, and for driving client value by delivering Marsh’s world-class risk advisory and strategic services to the growing client base in the region. Before joining Marsh, Carolina held several senior positions with AIG, most recently as President of its U.S. South Zone, responsible for AIG’s Commercial Business in 11 states. Under Carolina’s leadership, AIG was named Insurance Company of the Year at the 2013 Insurance Awards held by R&F, Sweden’s leading insurance publication. Carolina speaks frequently about values-based leadership, empowerment for breakthrough results, and the importance of diversity as a keynote speaker, panelist, and guest lecturer. In December 2013, she was named a Business Insurance Women to Watch honoree, and she is one of the co-authors of the book “Words of Wisdom from Women to Watch: Career Reflections from Leaders in the Commercial Insurance Industry” (Wiley 2016).

President
Harbor Health Systems

Linda Lane is currently President of Harbor Health Systems, a leading provider of network effectiveness tools that identifies and selects the highest quality providers to expedite treatment, recovery and return to work for injured employees. Harbor Health is part of One Call Care Management, the nation’s leading provider of specialized cost management services to the Workers’ Compensation industry, an organization she has been a part of since 1996. As a member of the Executive Leadership Team, and throughout her career, Linda has played an active role in identifying and executing strategic changes necessary to shape the future vision and direction of the organization and sustain OCCM’s growth.

A graduate of Radford University with a bachelor’s degree in Business and Management, Linda’s industry and management expertise have been honed over her 20-year career in the workers compensation arena working as EVP Business Development, SVP Product Strategy, and VP of Marketing. These achievements have provided her with a deep understanding of the issues facing the workers compensations industry and the professional service solutions required to bridge regulatory requirements, manage cost drivers, and drive administrative efficiencies through technology.

Her domain expertise has proven valuable internally and externally as clients, investors and strategic partners look to develop forward-thinking claims and medical management solutions. In 2015, Linda was named a Business Insurance Women to Watch honoree, which celebrates leading women from every facet of the commercial insurance industry including risk management, underwriting, claims, legal and related disciplines. Ms. Lane currently sits on the advisory board for Women to Watch as well as the advisory board for Thimble Bioelectronics. In 2016, Linda co-founded the newly formed Women to Watch Foundation and serves as its inaugural President.

President 
MedRisk

As the first female member of the Crawford & Company global executive team, Danielle Lisenbey works to increase Broadspire’s global footprint, deliver continuous operational improvement, and develop long-term strategic plans to expand business development and collaborations with clients. Broadspire, a leading third party administrator in the insurance industry, offers an array of claim and management services designed to help increase employee productivity and contain costs. Previously, Lisenbey served as chief operating officer of the company’s medical management division.

From her engineering background, Lisenbey learned the benefits of combining a “process way of thinking” with interpersonal strengths to achieve a superior result. During early career choices, she partnered architectural design, structural engineering and employee dynamics with sales, marketing, and budgetary concerns that ensured quality outcomes for her clients at Broadspire. Lisenbey’s broad qualifications, collective skills and the robust knowledge attained from more than 25 years of industry experience has equipped her to overcome each progressive challenge she encounters. Lisenbey is also involved with community and industry organizations; she sits on the executive board of WeGoLook, Crawford & Company (Philippines) residing president and chairman, is an executive board member for the Atlanta non-profit Moving in the Spirit, supports the SOS Children’s Villages of Florida, and is a apart of the Society of Manufacturing Engineers and the National Association of Women Executives. She has been recognized as a Woman Who Means Business through the 2017 Atlanta Business Chronicle as well as Top 100 Executives in Insurance by the Insurances Business of America. In 2016, she was named and recognized for her leadership by both the SVUS World Woman Leaders and Donald T. DeCarlo Awards. In addition, in 2019, she was named one of CEO Connection’s Top 25 Influential Women of the Mid-Market. Her various awards throughout her career demonstrate her commitment providing leadership and influences, both within the industry and her community. Danielle holds a Bachelor of Science degree in industrial engineering and technology from Western Illinois University.

Head of Executive Professional Lines
Berkshire Hathaway Specialty Insurance Co.

After originally considering engineering, chance took a role in orchestrating Vanessa Maxwell’s insurance career.

She was promoted into her current role as head of executive professional lines this past July after coming to Berkshire Hathaway Specialty Insurance Co. in July 2017 as head of professional indemnity.

Prior to that, however, her 15 years with American International Group Inc. started after her mother, a real estate agent, tapped a buyer who happened to work for AIG and knew of an opening in Boston, where Ms. Maxwell was looking to move.

Head of Financial Lines Claims, N.A. / Global Head of Transactional Claims
AIG

Mary leads U.S. Financial Lines Claims for AIG, overseeing over 30,000 claims and payments of approximately $2B per year on matters involving Directors & Officers Liability, Professional Liability, Employment Practices Liability, Fiduciary Liability, Cyber Claims, Kidnap & Ransom claims, and Transactional claims.

Mary began her legal career as an Ethics Specialist with the Resolution Trust Corporation (RTC) and then worked in private practice as a litigator and coverage counsel before joining AIG in 2002. Since that time she served in various adjustor and management roles within the D&O and Financial Institutions claims divisions, in both domestic and global capacities before assuming her current role. She holds a B.B.A. in Finance from Iona College and a J.D. from Fordham Law School.

Head of UK Regions & Head of Industrials Segment
Commercial Europe AIG

Romaney O'Malley is the Head of UK Regions and also the Head of Industrials Segment for Commercial Europe. Prior to her current role, Romaney was the General Manager for AIG Belgium & Luxembourg, based in Brussels.

Romaney joined AIG as the CFO for AIG in Africa and the Head of Capital Management for the MEA Region in 2010. Before joining AIG, Romaney worked with a number of financial services companies, primarily in London including Swiss Re, GE Insurance Solutions and Aviva PLC.

Romaney qualified as a Chartered Accountant with Ernst & Young in Sydney and holds a Bachelor degrees in Commerce and Economics from the Australian National University.

Chief Actuary
AIG Europe Ltd.

Sima is a senior qualified GI Actuary with strong commercial acumen and extensive Reserving, Capital and Pricing experience. She has experience of large multinational insurers and a big 4 consulting firm. At AIG, she is responsible for pricing, reserving, portfolio management, underwriting profitability reviews and underwriting tools for the UK and Europe businesses and is a member of the Executive Committee. At XL Catlin, she was Group Actuary and Group Head of Economic Reporting as well as a member of Group Reserving Committee. Sima also led E&Y’s pricing proposition where she achieved highest sales and growth by a Senior Manager. Sima is a member of AIG’s Women in Executive Leadership Programme, providing development opportunities for women across the organisation. She is Executive co-sponsor of AIG’s “Showcasing How Inclusion Nurtures Excellence” programme aiming to widen appreciation of different ethnicities and cultures.

Chief Underwriting Officer
Zurich Commercial Insurance

Sierra Signorelli is the Chief Underwriting Officer for Zurich Commercial Insurance, responsible for driving the underwriting and risk engineering strategy globally.

Sierra has 20 years’ experience in the corporate insurance market. She has lived and worked on three continents in the last decade, leading both global and regional business. As the Chief Underwriting Officer for Zurich Commercial Insurance, Sierra is responsible for establishing the risk appetite, underwriting guidelines, portfolio oversight and overall underwriting results of the business. She is also responsible for new product development, data and analytics, pricing, and leads the team of risk engineers. She is highly engaged with key customers and works closely with our global distribution partners. Prior to Zurich, she worked for AIG and held a number of senior positions within AIG’s Global Specialties division, including Global Chief Underwriting Officer and Regional Executive in the Asia Pacific region. Prior to her career in insurance, Sierra worked for analytic and risk engineering firms. Ms. Signorelli holds a B.S. degree in Environmental Science from University of California, Santa Barbara and completed the Stanford Executive Program at Stanford University School of Business.

Board Member
Allianz Global Corporate & Specialty (AGCS) Africa 

Delphine Traoré Maïdou joined the board of management of Africa as Chief Operations Officer (COO) in February 2017. She is responsible for the development of Allianz’s business in the African continent. In addition, Delphine remains a non-executive member of the board of management of Allianz Global Corporate & Specialty (AGCS) Africa where she previously she held the position of CEO. Originally from Burkina Faso, Delphine has consistently been ranked as one of the top economic leaders for tomorrow by the Choiseul 100 Africa study.

In 2005, she joined Allianz Global Corporate & Specialty (AGCS) Canada and held positions of a Liability Underwriter and Head of Market Management where she was responsible for identifying potential markets, client and broker target segments to support business development across Canada.

Delphine is a Chartered Property and Casualty Underwriter (CPCU) from the American Institute For Chartered Property Casualty Underwriters. She also holds a Master of Science in Insurance Management from Boston University, Boston, Massachusetts (MA), USA.

She graduated Cum Laude Bachelor of Science in Business and Accounting from University of Pittsburgh, in the United States of America (USA) in 1996. After graduating, she joined Ohio Casualty Group of Insurance initially as a Senior Commercial Multi-Lines Insurance Underwriter and Marketing Representative and later as Regional Underwriting Manager.

Co-founder
Startupbootcamp InsurTech / Hartford InsurTech Hub's Accelerator 

Sabine is the CEO for the InsurTech Business at Startupbootcamp and Rainmaking, the home of Startupbootcamp InsurTech and Hartford InsurTech Hub. Sabine cultivates the expertise of leading insurers, investors and mentors to bring the innovation of cohorts of startups to market. She brings extensive operational and growth strategy expertise gleaned from her corporate innovation and startup acceleration activities working with global firms and 100s of well-known financial services institutions for which she developed growth strategies. Outside Startupbootcamp, Sabine advises and coaches a variety of businesses. Sabine is also a co-editor of the first crowdsourced InsurTECH Book, published by Wiley in 2018.

Director Integrated Disability Management
Los Angeles Unified School District 

Dawn Watkins is the Director of Integrated Disability Management for the Los Angeles Unified School District (LAUSD); the second largest school district in the nation.

Ms. Watkins has over 30 years of risk management experience in both the private and public sectors. In 2004, she joined the Risk Management Division of LAUSD where she has held progressively responsible positions. Since 2006, she has led the LAUSD disability management program which includes workers’ compensation, absence management, reasonable accommodations, return to work, and protected leaves for approximately 70,000 employees.

Ms. Watkins is the recipient of the 2017 “Women to Watch” award issued by Business Insurance and the 2008, “Risk Innovator” award issued by Risk and Insurance. In 2008, while under her leadership LAUSD received the Risk and Insurance “Theodore Roosevelt” award for excellence in workers’ compensation and disability management in the public sector.

Ms. Watkins holds a Bachelor of Science degree, a California Self Insured Administrators certificate, and multiple designations in Risk Management and Human Resources. She is a frequent speaker at national and local risk management conferences and events.

Sr. Vice President and Head of Claims
AXAXL Bermuda

Kim Wilkerson is a Senior Vice President and Head of Claims for AXAXL in Bermuda. Kim joined XL Group in Bermuda in 2007 and served as General Counsel of XL Insurance (Bermuda) Ltd before transitioning to the Head of Claims role in 2015.

She has more than 30 years of experience in the insurance industry, including 15 years in the brokerage area. In addition to holding the Chartered Property & Casualty Underwriters (CPCU) designation, Kim is admitted as a Barrister & Attorney in England & Wales and Bermuda, and is an Associate of the Chartered Institute of Arbitrators. During her career, Kim has worked in both Bermuda and London where she provided legal services for XL’s Lloyds syndicates. Kim is a Contributing Author to “The Law of Reinsurance in England & Wales” 2nd & 3rd Editions. She has written articles for Bermuda Insurance publications and has spoken at industry events such as RIMS, the Bermuda Captive Conference, Claims Litigation Management Association and Bermuda Insurance Market Conferences.

In 2014, Kim was one of 25 women selected out of more than 400 industry professionals nominated from around the world to appear on Business Insurance’s ‘Women to Watch’ List.

In February 2016, Kim was appointed to Bermuda’s Senate where she served as Progressive Labour Party Shadow Minister for Economic Development until the dissolution of Parliament in June 2017. Currently, she serves as Chair of the Bermuda Civil Aviation Authority and is a nonexecutive Director of the Argus Insurance Group. Kim also chairs the Board for the charity ‘Parent Resource Institute for Drug Education’ (PRIDE) Bermuda which offers socio emotional learning programs within to Bermuda’s schools.

Global Client Executive and Senior Vice President
Chubb Insurance Company

Pam Humphrey is a Global Client Executive and Senior Vice President for Chubb Insurance Company, formerly ACE Group. With more than 40 years of insurance industry experience, Ms. Humphrey joined ACE Group in 1999 as Risk Management Branch Manager for the Houston office and was promoted to Senior Vice President and Regional Executive in 2007. While in that role, Ms. Humphrey was responsible for the regional production plan, distribution and product sales and marketing, producer management, staff management and general operations. Her vast industry experience includes handling a wide variety of casualty accounts, including focusing on the following: Service, Heavy Industrial, Energy and Construction. The Houston Region was consistently a strong performer for ACE while under her direction and was named Region of the year in 2007.

In 2013 Ms. Humphrey was appointed Global Client Executive for Chubb in where she is currently responsible for 22 major clients. She manages the Chubb relationship for her clients including developing strategies and facilitating account retention activities, as well as new business opportunities. Her previous role as Regional Executive prepared her for today’s responsibilities.

Prior to her tenure with ACE, Ms. Humphrey spent 20 years with several other national insurance carriers, serving in various regional casualty underwriting positions. She received her Bachelor of Arts degree in Mass Communications, with a minor in Business, Texas Lutheran University in Seguin, TX. She holds the Chartered Property Casualty Underwriter (CPCU) professional designation.

Ms. Humphrey is an active member of the Houston Community. She is an associate member of the Houston RIMS Chapter. A current Board member for Children at Risk, she volunteers through Top Ladies of Distinction, a Community Service organization that mentors today’s youth, and she volunteers at a local inner city elementary school. She is a devoted, actively involved member of Fifth Missionary Baptist Church, The National Council of Negro Women and the NAACP. Pam also loves to travel, entertain and spend quality time with her family.

Head of Compliance — Africa Zone
AIG

Refilwe Moletsane in her over 23 years of Insurance Career has served in various portfolios including Deputy Chief Executive Officer of the South African Insurance Association.

She joined AIG South Africa in July 2010 as the Country Compliance Officer. In 2013 she was appointed as the Compliance Leader for Africa responsible for (South Africa, Kenya and Uganda), the role which was redefined to Head of Compliance – Africa Zone in 2014.

Prior to joining AIG, Ms Moletsane served her reign at the South African Insurance Association (“SAIA”), where she served as Deputy Chief Executive Officer and was responsible for insurance industry’s Motor Insurance, Legal and Compliance. She was also instrumental in the insurance industry’s legislation and regulations debates under the Parliamentary Portfolio Committee of Finance until June 2010. Before joining SAIA 2007, Ms Moletsane held various portfolios in Hollard Insurance including, Product Development, Account Management (including sales and operations) and Project Management under the office of the Bank and Motor Division Managing Director. She is currently appointed as an alternative Board Member on the SAIA Board.

Ms Moletsane’s experience in insurance played a significant role in her appointment as Member of the Financial Advisory and Intermediary Services (“FAIS”) (“Regulator”) Board Committee from 2008 to 2011.

Ms. Moletsane previously provided insurance consumer education talks on indigenous radio stations and in 2009 was nominated as one of the most influential individuals in the insurance industry.

Refilwe holds a Bachelors of Jurisprudence Degree (University of the North West 1992). Management Advancement Program (University of Witwatersrand Business School 1997), Diploma in Business Associate - Leadership Advancement Program (University of Cape Town Graduate School of Business) and Bachelor of Honours Degree - Insurance and Risk Management (University of the Witwatersrand 2011).

Chief Legal Officer
Franco Signor LLC

Over the past 10 years, Heather has become nationally recognized as one of the foremost and cutting-edge legal experts in Medicare Secondary Payer Compliance. An avid blogger and national speaker, Heather is a regularly published author and national speaker on MSP compliance. Her articles have been featured in publications such Risk & Insurance, Workerscompensation.com, Defense Research Institute (DRI), and Claims and Litigation Management (CLM) Alliance Magazine.

Currently serving as Franco Signor’s Chief Legal Officer, Heather leads corporate Medicare and Medicaid Secondary Payer compliance initiatives for the organization and remains directly engaged with Franco Signor’s TPA and carrier-based clients. Heather is charged with the drafting and negotiating of corporate contracts, the definition and development of corporate policies and provides continuing counsel on all corporate legal matters. Heather also oversees and directs Franco Signor’s Legal and Human Resources Departments.

Prior to joining Franco Signor, Heather previously served as lead counsel for Optum (formerly Helios)’s MSP division as well as Corporate Counsel for Gould & Lamb (now known as ExamWorks Clinical Solutions). Heather has a Juris Doctorate degree from St. Thomas University School of Law and also an undergraduate degree in Political Science from The University of Central Florida.

Heather is a recipient of a 2018 Business Insurance Break Out Award. She was also awarded Best Medicare Set-Aside/Settlements Blogger for 2016-2017 by WorkersCompensation.com.

Heather is currently serving on the 2018-2019 Executive Board for the Medicare Advocacy Recovery Coalition (MARC). She is a member of the Florida Bar and holds the following certifications: Medicare Set-Aside Consultant Certified (MSCC), Certified HIPAA Privacy Expert (CHPE), Certified Litigation Management Professional (CLMP), and Certified Medicare Secondary Payer Professional (CMSP).